Component F – Review of Historical System Performance

Only incidents occurring within the city that were dispatched as a “priority” are included in the analysis. Priority incidents involve emergencies to which the fire department initiated a “code 3” (using warning lights and sirens) response (23,721 incidents during the study period). Incidents initially dispatched as non-emergency responses were excluded. Performance is reported based on the final outcome of the incident, which may be different than how it was initially dispatched. For example a person may report smoke coming from a building that turns out to be only steam. It may have been dispatched as a structure fire but its final type would be reported as “good intent¹.” (P.73)

1. good intent: 在消防領域中，這個詞指的是所謂的虛驚或誤報，例如熱心民眾感覺到隔壁住家一直有煙傳出，以為是火警便打電話報案，消防人員到場後發現只是煮菜燒焦，這就是所謂的 good intent。通常在正式的報告中也會用這個詞來表示統計數字，例如年度消防人員出勤統計資料，住宅火警佔 A %、緊急救護佔 B%、虛驚(good intent)佔 C%。 ↩︎